At Jorgobé, we are confident in the performance of our skincare products. That is why we offer a 30-day satisfaction guarantee on all full-sized products purchased directly from jorgobe.com. If you are not fully satisfied, you can request a refund or exchange, no questions asked.

Eligibility

• Applies to first-time purchases of full-sized products from jorgobe.com.
• Products must be used as directed for a minimum of 14 days before a claim is submitted.
• Products must be returned with less than 50% used.
• Samples, minis, sale items and gifts with purchase are not covered.

Timeframe

• Claims must be submitted within 30 days of the delivery date (based on tracking confirmation).

How to request a refund or exchange

1. Email jorgobe@jorgobe.com with the subject line Satisfaction Guarantee.
2. Include your order number, the product name and a brief explanation of why it did not meet your expectations.
3. We may ask for a photo of the product to verify the claim.
4. If approved, we will send you return instructions.

Return shipping

• If a return is required, the cost of the return shipment is deducted from your refund.
• We recommend a trackable shipping method. Jorgobé is not responsible for items lost in return transit.

Refund process

• Refunds are issued to the original payment method within 5 to 10 business days after we receive and process the returned product.
• Original shipping fees (if any) are non-refundable.
• Only one refund or exchange per product, per customer.

Misuse of the guarantee

Jorgobé reserves the right to decline refund requests in cases of misuse or an unreasonable number of returns.